Privacy policy
PRIVACY POLICY
Last updated: 30/09/2026
1. OVERVIEW
Gogai Group Ltd ("Gogai Group Ltd", "we", "us" or "our") operates this website and online store, including the products, services, content, features and tools made available through it (the "Services").
Our store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our online store.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, create an account, place an order, contact us or otherwise use our Services.
We are committed to handling personal information responsibly and in accordance with applicable UK data protection and privacy laws, including the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018 and applicable electronic communications and cookie laws.
Please read this Privacy Policy carefully so that you understand how we handle your personal information.
2. WHO WE ARE
The organisation responsible for your personal information is:
Gogai Group Ltd
Email: contact@gogaigroupltd.com
Address: 153 Beaufort Park, London, NW11 6DA, United Kingdom
For most personal information collected through our website and store, Gogai Group Ltd acts as the data controller.
Where another organisation processes personal information on our behalf, that organisation may act as a data processor or, depending on the circumstances, as a separate data controller.
3. PERSONAL INFORMATION WE COLLECT
Depending on how you use our Services, we may collect the following types of personal information:
Contact and delivery information
This may include:
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Full name
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Billing address
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Delivery address
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Email address
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Telephone number
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Other contact details you provide
Order and transaction information
This may include:
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Products purchased
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Order details
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Order value
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Returns, refunds and cancellations
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Payment status
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Delivery information
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Transaction history
Payment information
Payments made through our website are processed using payment providers.
We may receive information such as payment confirmation, transaction identifiers and payment status. We do not generally need to receive or store your full payment card details ourselves.
Account information
If you create an account, we may collect information such as:
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Account email address
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Password or authentication information
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Account preferences
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Saved addresses
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Other information associated with your account
Communications
If you contact us, we may collect information contained in your messages, including information you provide when contacting customer support.
Website and device information
When you use our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Network information
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Website pages visited
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Referring website
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Information about how you interact with our website
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Cookies and similar technologies
We use this information to operate, secure and improve our website and Services.
4. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
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Directly from you when you place an order, create an account, contact us or otherwise provide information;
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Automatically when you use our website through cookies and similar technologies;
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From Shopify and other service providers that help us operate our store;
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From delivery, payment and other service providers involved in providing our Services; and
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From other third parties where permitted by applicable law.
5. HOW WE USE YOUR PERSONAL INFORMATION
We use personal information only where we have a lawful basis to do so.
Depending on the circumstances, we may use your personal information for the following purposes:
Processing and fulfilling orders
We use your information to:
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Process and confirm orders;
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Take or facilitate payment;
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Prepare and dispatch products;
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Arrange delivery;
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Provide order updates;
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Process returns, refunds and exchanges; and
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Provide customer support.
Lawful basis: Performance of a contract with you.
Managing your account
If you create an account, we use your information to create and manage your account and provide the features associated with it.
Lawful basis: Performance of a contract with you.
Customer service and communications
We use your information to respond to enquiries, provide customer support and communicate with you about your orders or our Services.
Lawful basis: Performance of a contract, legitimate interests, or another lawful basis where applicable.
Legal and accounting requirements
We may use and retain personal information where necessary to:
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Comply with legal and regulatory obligations;
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Maintain appropriate business and accounting records;
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Prevent or investigate fraud;
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Resolve disputes; and
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Establish, exercise or defend legal claims.
Lawful basis: Legal obligation and/or legitimate interests, depending on the circumstances.
Security and fraud prevention
We may use information to protect our website, customers, business and payment systems and to detect or prevent fraudulent, unlawful or malicious activity.
Lawful basis: Legitimate interests and/or legal obligation, depending on the circumstances.
Our legitimate interests include maintaining the security and integrity of our Services, protecting our customers and business, and preventing fraud and misuse.
Marketing
Where permitted by law, we may use your contact information to send information about our products, offers, promotions and Services.
Where consent is required, we will ask for your consent before sending marketing communications.
You can unsubscribe from promotional emails at any time by using the unsubscribe link in the relevant message.
Lawful basis: Consent where required, or legitimate interests where permitted by applicable law.
Website improvement and analytics
We may use information about how visitors use our website to understand website performance, improve our Services and develop our business.
Where cookies or similar technologies require consent under applicable law, we will obtain the appropriate consent before using them for those purposes.
6. WHO WE SHARE PERSONAL INFORMATION WITH
We may share personal information with organisations that help us operate our business and provide our Services.
These may include:
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Shopify, which provides our ecommerce platform and related services;
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Payment processors and payment service providers;
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Delivery and courier companies;
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IT, hosting and technology providers;
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Website analytics and security providers;
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Customer support providers;
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Accounting and professional service providers;
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Marketing service providers, where applicable; and
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Government authorities, regulators, courts or law enforcement agencies where required or permitted by law.
We only share information where there is a lawful basis for doing so and, where appropriate, under contractual or other safeguards.
We do not sell your personal information as a general business practice.
7. SHOPIFY
Our online store is powered by Shopify.
Shopify provides the ecommerce platform and infrastructure used to operate our store and may process personal information in connection with your use of our Services.
Information submitted through our store may therefore be processed by Shopify and other service providers involved in operating the Services.
Shopify may also process information independently for purposes described in its own privacy documentation.
For more information about how Shopify handles personal information, please see:
8. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function properly, including features such as security, shopping baskets and checkout functionality.
Other cookies may be used for purposes such as analytics, personalisation or advertising.
Where applicable law requires consent for non-essential cookies or similar technologies, we will provide an appropriate way for you to give or refuse consent.
You can also manage cookies through your browser settings and any cookie-management tools provided on our website.
UK rules require organisations to explain how cookies are used and, subject to applicable exceptions, obtain consent before placing non-essential cookies or similar technologies on a user's device.
9. INTERNATIONAL DATA TRANSFERS
Because we use Shopify and other service providers, your personal information may be transferred to, stored in or processed in countries outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.
Depending on the circumstances, this may include relying on UK adequacy regulations, appropriate safeguards such as the UK International Data Transfer Agreement or UK Addendum to the EU Standard Contractual Clauses, or another lawful transfer mechanism.
10. HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time we retain information depends on factors including:
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The purpose for which the information was collected;
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Whether you have an account with us;
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Whether we need the information to provide Services to you;
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Legal, tax and accounting requirements;
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Whether we need the information to resolve disputes; and
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Whether we need the information to establish, exercise or defend legal claims.
For example, information relating to purchases may need to be retained for accounting, tax, legal and record-keeping purposes even after an order has been completed.
When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.
The ICO states that privacy information should explain retention periods or the criteria used to determine how long personal information is retained.
11. YOUR DATA PROTECTION RIGHTS
Depending on the circumstances and subject to applicable law, you may have rights including:
Right of access
You may ask for a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct inaccurate or incomplete personal information.
Right to erasure
In certain circumstances, you may ask us to delete your personal information.
Right to restriction
In certain circumstances, you may ask us to restrict how we use your personal information.
Right to data portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format and to request that it be transferred to another organisation.
Right to object
You may have the right to object to certain processing of your personal information, including processing based on legitimate interests.
You have an absolute right to object to direct marketing.
Right to withdraw consent
Where we rely on your consent to process personal information, you may withdraw your consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
These rights are not absolute and may be subject to legal exceptions.
The ICO identifies rights including access, rectification, erasure, restriction, objection and data portability, with the precise rights depending on the circumstances and lawful basis.
12. HOW TO EXERCISE YOUR RIGHTS
If you would like to exercise a data protection right or ask a question about how we process your personal information, please contact us:
Email: contact@gogaigroupltd.com
Gogai Group Ltd
153 Beaufort Park
London
NW11 6DA
United Kingdom
We may need to verify your identity before responding to certain requests.
We will normally respond to valid requests within the time period required by applicable data protection law.
13. MARKETING COMMUNICATIONS
You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.
If you unsubscribe from marketing communications, we may still send you important non-marketing communications relating to orders, transactions, accounts or other Services you have requested.
Where consent is required for electronic marketing, we will obtain the appropriate consent before sending such communications.
14. SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
15. CHILDREN'S INFORMATION
Our Services are intended for general customers and are not specifically directed at children.
We do not knowingly collect personal information from children where doing so would be unlawful.
If you believe that a child has provided us with personal information unlawfully, please contact us using the details above so that we can investigate and take appropriate action.
16. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
17. COMPLAINTS
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and resolve your concern.
You can contact us at:
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You can find information about the ICO and how to make a complaint on its official website:
Information Commissioner's Office (ICO)
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our Services, how we process personal information, or applicable legal and regulatory requirements.
When we make changes, we will update the "Last updated" date at the top of this Privacy Policy.
Where required by law, we will provide additional notice of significant changes.
We recommend checking this page periodically for the latest version.
19. CONTACT US
If you have any questions about this Privacy Policy or how Gogai Group Ltd handles personal information, please contact us:
Gogai Group Ltd
Email: contact@gogaigroupltd.com
Address: 153 Beaufort Park, London, NW11 6DA, United Kingdom