TERMS OF SERVICE

Last updated: [30/09/2026]

OVERVIEW

Welcome to Gogai Group Ltd.

These Terms of Service ("Terms") apply to your use of the Gogai Group Ltd website, online store, products and related services (together, the "Services").

The terms "we", "us", "our" and "Gogai Group Ltd" refer to Gogai Group Ltd.

Gogai Group Ltd operates this online store and website, including the information, content, features, tools, products and services made available through it. Our store is hosted and powered by Shopify, which provides the technology that enables us to operate our online store.

By accessing or using our Services, or by placing an order with us, you agree to these Terms and any other policies referred to in these Terms, including our Privacy Policy, Refund Policy and Shipping Policy.

Please read these Terms carefully before using our website or placing an order. If you do not agree with these Terms, you should not use our Services.

Nothing in these Terms affects any statutory rights you may have under applicable UK consumer law.

SECTION 1 — USING OUR WEBSITE

You may use our website only for lawful purposes and in accordance with these Terms.

You agree not to use our website:

• for any unlawful or fraudulent purpose;
• to attempt to gain unauthorised access to our website, systems or accounts;
• to interfere with the operation or security of our website;
• to upload or transmit viruses, malware or other harmful code;
• to copy, reproduce, scrape or exploit our website or its content without our permission, except where permitted by law; or
• in any way that could damage, disable, overburden or impair our website or interfere with another person's use of it.

We may restrict, suspend or terminate access to our website where reasonably necessary, including where we believe these Terms have been breached or where necessary for security or maintenance.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, colours and appearance may vary depending on your device, screen settings and other factors.

Product packaging, dimensions, colours or other non-material features may occasionally change. Where a change materially affects the product you have ordered, we will take reasonable steps to notify you where appropriate.

We reserve the right to:

• update product information;
• discontinue products;
• correct errors or inaccuracies; and
• limit the quantity of products available for purchase.

Nothing in this section limits your legal rights if a product does not match its description, is not of satisfactory quality or is not fit for purpose.

SECTION 3 — ORDERS AND CONTRACTS

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing your order, you will normally receive an order confirmation email acknowledging that we have received your order. This does not necessarily mean that your order has been accepted.

A contract between you and Gogai Group Ltd will be formed when we accept your order and confirm that the products have been accepted for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there has been an obvious pricing or product description error;
• we reasonably suspect fraudulent or unlawful activity;
• we are unable to obtain payment; or
• we are unable to fulfil the order for reasons outside our reasonable control.

If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled order.

You should review your order carefully before submitting it. If you need to correct an error, please contact us as soon as possible. We will try to accommodate cancellation or changes before the order is processed, but we cannot guarantee that this will always be possible.

SECTION 4 — PRICES AND PAYMENT

All prices displayed on our website are in GBP (£) unless otherwise stated.

Prices displayed to UK consumers include applicable taxes.

Any applicable delivery charges or other additional costs will be displayed before you complete your purchase.

Prices, discounts and promotions may change from time to time. Any change will not affect an order that we have already accepted, except where a correction is required because of an obvious error.

We accept the payment methods displayed at checkout.

You confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

If payment cannot be successfully processed, we may be unable to accept or fulfil your order.

SECTION 5 — DELIVERY

We aim to dispatch and deliver orders within the delivery timeframe displayed on our website or provided to you at checkout.

Delivery times are estimates unless a specific delivery date has been agreed with you.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, strikes, customs processes or other events beyond our reasonable control.

Any applicable delivery charges will be displayed before you place your order.

If your order is delayed, missing or appears to have been delivered incorrectly, please contact us using the details provided below so that we can investigate the issue.

Nothing in these Terms affects your statutory rights relating to delivery.

Unless otherwise agreed, goods should be delivered within the period required by applicable law.

SECTION 6 — RETURNS, REFUNDS AND CANCELLATION

Our returns, refunds and cancellation arrangements are explained in our Refund Policy.

You can view our Refund Policy here:

https://gogaigroupltd.co.uk/policies/refund-policy

If you are a UK consumer purchasing goods online, you generally have a legal right to cancel your order within 14 days after receiving the goods, subject to applicable exceptions.

Where the cancellation right applies, you do not normally need to provide a reason for cancelling.

You are responsible for returning cancelled goods unless applicable law requires otherwise or we agree to cover the cost.

Where required by law, we will refund the standard delivery charge paid for the original order. We may be entitled to make a deduction from a refund where the value of the goods has been reduced because they have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

Certain goods may be excluded from cancellation rights where an applicable legal exception applies. Details of any applicable exceptions are set out in our Refund Policy.

Nothing in these Terms affects your legal rights regarding faulty, damaged, incorrectly supplied or misdescribed goods.

SECTION 7 — INTELLECTUAL PROPERTY

All content and materials available through our Services, including but not limited to our trademarks, brand name, logos, text, product descriptions, images, graphics, product reviews, videos, audio, website design, layout and other materials, are owned by or licensed to Gogai Group Ltd and are protected by applicable intellectual property laws in the United Kingdom and other applicable jurisdictions.

These Terms allow you to access and use our Services for your personal and non-commercial purposes, unless otherwise agreed with us.

You must not reproduce, copy, distribute, modify, create derivative works from, publicly display, republish, store, transmit or otherwise use our website content or materials without our prior written permission, except where permitted by law.

Nothing in these Terms grants you ownership of any intellectual property belonging to Gogai Group Ltd, Shopify or any third party.

The name Gogai Group Ltd, our logos, product and service names, designs and slogans are owned by or licensed to Gogai Group Ltd and may be protected by trademark or other intellectual property rights.

Shopify's name, logo, products, services and other intellectual property belong to Shopify or its respective owners.

All other names, logos, product and service names, designs and slogans appearing on our Services belong to their respective owners.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our website may contain links to or integrations with third-party websites, applications, payment providers, delivery providers or other services.

We are not responsible for third-party websites or services that we do not control.

Your use of third-party services may be subject to the third party's own terms and privacy policies.

Where you leave our website to access a third-party website, you do so at your own discretion.

SECTION 9 — SHOPIFY

Gogai Group Ltd is powered by Shopify, which enables us to provide our Services to you.

However, any purchases you make through our Store are made directly with Gogai Group Ltd.

Shopify provides the technology and hosting platform used to operate our online store but is not the seller of the products offered by Gogai Group Ltd.

Nothing in these Terms is intended to make Shopify responsible for the products sold by Gogai Group Ltd or for the contract between you and Gogai Group Ltd.

For information about how Shopify processes personal information, please refer to Shopify's applicable privacy information.

SECTION 10 — PRIVACY

Your privacy is important to us.

Personal information collected through our Services is handled in accordance with our Privacy Policy, which can be viewed here:

https://gogaigroupltd.co.uk/policies/privacy-policy

Because our online store is powered by Shopify, Shopify may also process certain information in connection with the operation, security and provision of the Services.

You can read Shopify's privacy information here:

https://www.shopify.com/legal/privacy

Please read our Privacy Policy for information about what personal information we collect, how we use it and the circumstances in which it may be shared.

SECTION 11 — REVIEWS AND FEEDBACK

If you submit reviews, comments, suggestions, ideas or other feedback to us ("Feedback"), you agree that you have the right to provide that content.

You must not submit Feedback that:

• is unlawful, misleading, fraudulent or defamatory;
• infringes another person's intellectual property or other rights;
• contains malicious software or harmful code;
• impersonates another person;
• contains inappropriate or offensive material; or
• violates these Terms or applicable law.

By submitting Feedback, you grant Gogai Group Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and publish that Feedback for the purposes of operating, improving and promoting our Services, subject to applicable law.

We may remove Feedback where we reasonably believe it breaches these Terms or applicable law.

SECTION 12 — ERRORS AND CHANGES

Occasionally, our website may contain typographical errors, inaccuracies or omissions relating to products, prices, promotions, availability, delivery information or other content.

We reserve the right to correct errors and update information where reasonably necessary.

If an obvious error affects an order you have placed and we have not yet accepted the order, we may contact you to explain the error and, where appropriate, allow you to decide whether to proceed with the corrected order.

If an error is discovered after your order has been accepted, we will handle the matter in accordance with applicable law and will not use this section to remove your statutory rights.

SECTION 13 — PROHIBITED USES

You must not use our Services:

• for any unlawful purpose;
• to violate applicable laws or regulations;
• to infringe our intellectual property rights or the rights of others;
• to transmit malicious code, viruses or harmful software;
• to interfere with the security or operation of our website;
• to collect personal information about others without appropriate lawful authority;
• to impersonate another person or business;
• to engage in fraudulent or deceptive activity;
• to attempt to gain unauthorised access to our systems; or
• in any other way that could reasonably cause harm to Gogai Group Ltd, Shopify, our customers or other users.

We may take reasonable steps to protect our website, systems and customers where these rules are breached.

SECTION 14 — OPTIONAL TOOLS

We may provide access to third-party tools or services as part of our Services.

These tools may be operated by third parties and may be subject to their own terms and conditions.

Where appropriate, information about third-party tools will be provided to you before you use them.

We do not control third-party tools and are not responsible for their independent operation, except where liability cannot legally be excluded.

SECTION 15 — SUSPENSION AND TERMINATION

We may suspend or terminate your access to an account or certain parts of our Services where reasonably necessary, including where you materially breach these Terms, engage in fraudulent activity or create a security risk.

Termination of access does not affect rights or obligations that arose before termination.

Any provisions of these Terms that are intended by their nature to continue after termination will remain in effect.

Nothing in this section affects your statutory consumer rights.

SECTION 16 — OUR RESPONSIBILITY TO YOU

We provide our website and Services with reasonable care and skill.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

In particular, nothing in these Terms excludes or limits our responsibility for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• products that are faulty, not as described or not fit for purpose;
• any other liability that cannot legally be excluded or limited; or
• your statutory consumer rights.

Consumers have legal rights regarding the quality, description and fitness for purpose of goods. Nothing in these Terms removes those rights.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by law, we will not be responsible for losses that are not reasonably foreseeable or that arise indirectly from your use of our website or products.

However, this limitation does not apply where applicable law prevents us from excluding or limiting liability.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, faulty goods, or any other liability that cannot legally be limited or excluded.

If you are a consumer, nothing in these Terms limits your statutory rights or remedies.

SECTION 18 — EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by events outside our reasonable control.

These may include, for example:

• severe weather;
• natural disasters;
• strikes or industrial disputes;
• interruptions to transport networks;
• interruptions to utilities or telecommunications;
• government restrictions;
• cyber incidents affecting third-party providers; or
• other events that could not reasonably have been prevented or anticipated.

Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

This section does not affect your statutory rights.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as removed or limited only to the extent necessary.

The remaining provisions will continue to apply.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with the policies and information expressly referred to in them, form the agreement between you and Gogai Group Ltd concerning your use of our Services and purchases from our website.

If any conflict exists between these Terms and a specific policy or promotion, the more specific terms will apply to the extent of the conflict.

Nothing in these Terms is intended to remove or reduce any rights you have under applicable law.

SECTION 21 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

The latest version will always be available on this page.

Changes will apply from the date they are published unless a different effective date is stated.

Changes will not retrospectively remove rights that you have already acquired under an order or applicable law.

Your continued use of our Services after updated Terms have been published may constitute acceptance of the updated Terms where legally appropriate.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and any contract between you and Gogai Group Ltd shall be governed by the laws of England and Wales, except where applicable law requires otherwise.

If you are a consumer, you will continue to have the benefit of any mandatory legal protections available to you under the law of the country in which you live.

Nothing in this section prevents you from relying on mandatory consumer protections or bringing proceedings in a jurisdiction where applicable law gives you that right.

SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at contact@gogaigroupltd.com.
Our contact information is posted below:
[Gogai Group Ltd] 
contact@gogaigroupltd.com
153 BEAUFORT PARK NW11 6DA 
07474991997 
Business Registration Number - 17362670