Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@gogaigroupltd.com. Please note that returns will need to be sent to the following address: 153 Beaufort Park 

If your return is accepted, you will be responsible for arranging and paying for the return shipping. We will provide you with instructions on how and where to send your package. Please do not send any items back without first requesting and receiving approval for your return, as unauthorised returns may not be accepted.

You can always contact us for any return question at contact@gogaigroupltd.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

 

We can accept returns on sale items

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cancellation Period

If you are a consumer purchasing from us online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please contact us within 14 days of receiving your order. Once you have notified us, you must return the goods to us within 14 days.

The goods must be returned in a condition that allows us to assess them. You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning. We may make a deduction from your refund if the value of the goods has been reduced by handling beyond what would reasonably be allowed in a shop.

You are responsible for the cost of returning the goods to us. We do not provide prepaid return labels unless we agree otherwise.

Once we receive the returned goods, or you provide evidence that they have been sent back, we will process your refund in accordance with applicable consumer law. Where required, the refund will include the cost of standard delivery paid for the original order.

This cancellation right does not affect your statutory rights in relation to goods that are faulty, damaged, incorrectly supplied or not as described.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@gogaigroupltd.com.