Shipping policy
SHIPPING POLICY
Last updated: 30/09/2026
1. ORDER PROCESSING
Orders are normally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will normally begin processing on the next business day.
During busy periods, promotions or circumstances outside our reasonable control, processing may take longer. Where there is a significant delay, we will make reasonable efforts to keep you informed.
2. DELIVERY TIMES
Estimated delivery times and available shipping options are displayed at checkout based on your delivery address.
Delivery times are estimates and are not guaranteed unless a specific delivery service is expressly stated as guaranteed.
Delivery times may vary depending on the destination, shipping provider, customs processing and other circumstances outside our reasonable control.
3. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before you complete your purchase.
The available shipping methods and costs may vary depending on the delivery destination, order size, weight and shipping service selected.
4. INTERNATIONAL SHIPPING
We offer international shipping to selected countries and regions where delivery is available at checkout.
International delivery times are estimates and may vary depending on the destination, carrier, customs processing and other circumstances.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, VAT, customs clearance charges or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customers are responsible for ensuring that products ordered can legally be imported into their destination country.
Gogai Group Ltd is not responsible for delays caused by customs authorities, import restrictions or customs procedures.
If an international order is refused, rejected or returned because applicable customs charges have not been paid, any refund will be handled in accordance with our Refund Policy and applicable law.
5. TRACKING
Where tracking is available, tracking information will be provided after your order has been dispatched.
Tracking information may take some time to become active after the carrier receives the shipment.
6. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address when placing an order.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery charges may apply if a new delivery or replacement shipment is required.
7. DELAYED OR MISSING ORDERS
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number and any relevant delivery information so that we can investigate the matter with the relevant carrier.
8. DAMAGED DELIVERIES
If your order arrives damaged, please contact us as soon as reasonably possible.
We may ask you to provide photographs or other information showing the condition of the packaging and products so that we can investigate the issue.
Your statutory consumer rights are not affected by this Shipping Policy.
9. INCORRECT OR MISSING ITEMS
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible with your order number and details of the issue.
We will investigate the matter and, where appropriate, arrange a replacement, refund or other remedy in accordance with our Refund Policy and applicable consumer law.
10. DELIVERY ATTEMPTS
If a carrier is unable to deliver your order because nobody is available, the address is inaccessible, or another delivery issue occurs, the carrier may leave instructions for another delivery attempt or collection.
Customers should follow the carrier's instructions where applicable.
11. EVENTS OUTSIDE OUR CONTROL
Delivery or processing may be delayed by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, transport disruption, customs delays, government restrictions, carrier disruption or other similar events.
We will make reasonable efforts to assist with delivery issues where possible.
12. CONTACT US
If you have any questions about our Shipping Policy or your order, please contact us:
Gogai Group Ltd
Email: contact@gogaigroupltd.com
We will do our best to assist you with your order.